Answer: D. Booking details. A PNR records details related to a travel booking, such as passenger name, itinerary, and ticket indicator.
How does electronic ticketing record passenger transportation sales?
A On a paper coupon
B In a baggage tag
C In an electronic record
D On a boarding pass
Answer: C. In an electronic record. Electronic ticketing records the sale in the airline system without issuing a paper value ticket.
What is an Electronic Miscellaneous Document used to record?
A Passport identity data
B Airport gate changes
C Hotel room assignments
D Optional airline services
Answer: D. Optional airline services. IATA describes an EMD as a standard document used to fulfill and track optional or ancillary airline services.
What distinguishes associated and standalone EMDs?
A Passenger age
B Flight distance
C Fare currency
D Ticket linkage
Answer: D. Ticket linkage. An associated EMD is linked to an electronic ticket, while a standalone EMD can be used independently.
Which platform connects travel sellers with provider availability and fares?
A Passenger data exchange
B Airport control tower
C Global Distribution System
D Hotel loyalty program
Answer: C. Global Distribution System. A GDS distributes travel content such as availability and fares to travel sellers.
Why is a PNR locator useful to an agent?
A Retrieve the booking
B Issue a passport
C Check baggage weight
D Set a fare rule
Answer: A. Retrieve the booking. A locator helps the agent retrieve the passenger’s booking record in the reservation system.
When a flight is reserved but no ticket number appears, what must staff verify?
A Meal preference
B Ticket issuance
C Seat map color
D Search history
Answer: B. Ticket issuance. A confirmed reservation and an issued ticket are separate steps; verify ticketing before describing the trip as ticketed.
Before issuing a ticket, what should an agent review in the fare rules?
A Hotel star rating
B Change and refund terms
C Airport opening hours
D Tour guide language
Answer: B. Change and refund terms. Fare rules explain conditions such as changes, cancellations, and refunds that apply to the selected fare.
Which passenger detail should match the travel document?
A Name spelling
B Seat preference
C Meal choice
D Frequent flyer balance
Answer: A. Name spelling. Matching the passenger name to the travel document helps prevent problems at check-in or boarding.
What does an itinerary receipt provide after electronic ticketing?
A Boarding permission
B Journey and ticket details
C Visa approval
D Baggage inspection
Answer: B. Journey and ticket details. The receipt gives the passenger journey information and ticket details; it does not itself replace airport check-in.
Which document normally confirms that a passenger has checked in for boarding?
A PNR locator
B Fare quote
C Service voucher
D Boarding pass
Answer: D. Boarding pass. A boarding pass is issued through check-in and is used for boarding; a PNR or itinerary receipt serves a different purpose.
In an electronic ticket, what does a flight coupon generally represent?
A A travel segment
B A hotel night
C A meal request
D A fare family
Answer: A. A travel segment. Ticket coupons are associated with the travel portions or services covered by the ticket.
What does a ticketing time limit control?
A Passport expiry
B When ticketing is due
C Baggage drop time
D Hotel checkout
Answer: B. When ticketing is due. The time limit identifies when the reservation must be ticketed under the applicable booking conditions.
When arranging a connection, which detail helps prevent an impractical transfer?
A Hotel check-in hour
B Tour group size
C Meal service class
D Available connection time
Answer: D. Available connection time. The agent should check the connection time against the airport and itinerary requirements before booking.
Why check minimum connection time for each itinerary?
A It varies by connection
B It sets hotel rates
C It confirms passport validity
D It replaces ticketing
Answer: A. It varies by connection. Connection requirements can depend on the airport, carriers, terminals, and itinerary.
Flights arrive in one city and depart from another. Which itinerary shape is this?
A Open-jaw itinerary
B Round-trip itinerary
C Direct itinerary
D Single-sector itinerary
Answer: A. Open-jaw itinerary. An open-jaw itinerary has different origin or destination points for the outbound and return portions.
When a trip uses multiple airlines, what should ticketing staff verify?
A One airline operates all
B Each segment is confirmed
C Every fare is refundable
D All seats are assigned
Answer: B. Each segment is confirmed. Each carrier segment must be properly confirmed and reflected in the booked itinerary.
What does a fare basis code help identify?
A Airport terminal
B Fare conditions
C Passenger nationality
D Hotel room type
Answer: B. Fare conditions. Fare basis codes identify fare products and relate to their applicable conditions.
Two fare families have different prices. What should the buyer compare?
A Included services and rules
B Airline logo size
C Airport map colors
D Passenger name length
Answer: A. Included services and rules. Fare families can differ in included services and conditions, so compare their actual terms.
If a passenger needs cancellation flexibility, which information matters most?
A Seat row color
B Fare refund conditions
C GDS search order
D Boarding gate
Answer: B. Fare refund conditions. Refundability depends on the fare conditions and applicable carrier terms.
Before processing a cancellation, which details should be confirmed?
A Hotel checkout time
B Tour guide contact
C Applicable fees and refund
D Airport lounge décor
Answer: C. Applicable fees and refund. The agent should check the fare conditions and calculate any applicable refund or charges before proceeding.
When a traveler changes a flight date after ticketing, what process may be required?
A New passport application
B Seat map refresh
C Hotel rooming list
D Ticket exchange or reissue
Answer: D. Ticket exchange or reissue. A ticketed booking may require exchange or reissue under the fare and carrier rules.
When an airline changes a booked flight time, what should the agent do first?
A Promise a cash refund
B Delete the PNR
C Ignore the notice
D Review carrier options
Answer: D. Review carrier options. The agent should review the carrier’s available options and communicate the change accurately.
Which product is typically documented with an EMD?
A Passport renewal
B Flight schedule
C PNR locator
D An ancillary service
Answer: D. An ancillary service. EMDs document optional or ancillary services and related charges.
Which document is associated with an EMD-A?
A Electronic ticket
B Passport
C Hotel voucher
D Boarding pass
Answer: A. Electronic ticket. IATA identifies EMD-A as associated with an electronic ticket.
Which EMD type can be used independently of an e-ticket?
A EMD-A
B PNR
C EMD-S
D SSR
Answer: C. EMD-S. IATA describes the standalone EMD as usable independently of an electronic ticket.
What is the purpose of an SSR in a reservation?
A Set ticket price
B Change flight route
C Request a special service
D Issue boarding pass
Answer: C. Request a special service. A special service request records a traveler’s service requirement for the carrier to review.
Where is a special meal request usually recorded?
A Reservation service request
B Fare basis code
C Ticket number
D Airport tax field
Answer: A. Reservation service request. A meal request should be recorded through the reservation’s appropriate service-request process.
Why keep the passenger contact details current in a booking?
A Increase baggage allowance
B Receive operational updates
C Change ticket validity
D Guarantee seat upgrades
Answer: B. Receive operational updates. Carriers may use booking contact details to send operational notifications.
Who should be allowed to view sensitive PNR details?
A Authorized personnel only
B All website visitors
C Unrelated suppliers
D Other passengers
Answer: A. Authorized personnel only. PNR data can contain personal information and should be protected and accessed only when needed.
Two active reservations appear for the same traveler and trip. What should staff do?
A Resolve the duplicate booking
B Issue both tickets
C Ignore both records
D Change the passenger name
Answer: A. Resolve the duplicate booking. Duplicate reservations can create confusion or unintended costs; check the records and follow carrier procedures.
For a group booking, what should be checked before final ticketing?
A Names and passenger count
B Brochure font
C Hotel star symbols
D Tour slogan
Answer: A. Names and passenger count. Accurate names and counts help ensure the group reservation and tickets match the travelers.
After a passenger selects a seat, what should the agent avoid assuming?
A It is a visa
B It issues a ticket
C It guarantees check-in
D It changes the fare basis
Answer: C. It guarantees check-in. Seat selection is separate from check-in and ticket issuance, and carrier conditions can affect assignments.
Where should a traveler check the baggage allowance for a ticket?
A PNR locator alone
B Hotel voucher
C Carrier and fare details
D Tour itinerary title
Answer: C. Carrier and fare details. Baggage allowance can depend on the carrier, route, and fare; verify the applicable ticket details.
If the requested flight is full and the traveler accepts a later option, what status is appropriate?
A Issued ticket
B Waitlist request
C Confirmed seat
D Refund receipt
Answer: B. Waitlist request. A waitlist records interest when a requested option is not currently confirmed.
Which booking detail should be monitored until ticketing is complete?
A Hotel breakfast time
B Tour guide uniform
C Passport photo size
D Ticketing deadline
Answer: D. Ticketing deadline. The agent must track the deadline so a reservation does not lapse before ticket issuance.
What should a passenger present to board after completing check-in?
A PNR alone
B Boarding pass
C Fare rule
D Booking email only
Answer: B. Boarding pass. The boarding pass is the document used at boarding after check-in, subject to the airport’s process.
Which items are commonly shown in a fare quote?
A Hotel reviews
B Visa decision
C Fare, taxes, and fees
D Tour commentary
Answer: C. Fare, taxes, and fees. A useful quote makes the fare and applicable taxes or fees clear to the traveler.
Why confirm the currency before collecting a travel payment?
A Change the itinerary
B Issue a passport
C Select a seat
D Avoid payment misunderstandings
Answer: D. Avoid payment misunderstandings. Confirming currency helps both the traveler and seller understand the amount being charged.
Before charging a traveler, which step is essential?
A Guess the currency
B Share card details
C Skip payment records
D Confirm amount and consent
Answer: D. Confirm amount and consent. The traveler should understand and authorize the amount before the payment is processed.
How does Advance Passenger Information differ from PNR data?
A Ticket versus fare rule
B Identity data versus booking data
C Seat versus baggage
D Hotel versus tour
Answer: B. Identity data versus booking data. IATA describes API as traveler identity information, while PNR holds booking information such as name and itinerary.
What verifies that an electronic ticket was issued?
A Search result alone
B Unconfirmed request
C Ticket record and number
D Seat map
Answer: C. Ticket record and number. A ticket record and its identifying number provide evidence that ticket issuance occurred.
Which sequence should a multi-segment itinerary display?
A Alphabetical city order
B Fare family order
C Travel in chronological order
D Supplier name order
Answer: C. Travel in chronological order. Presenting the segments in travel order helps passengers follow the planned journey.
When a passenger reports a name error after ticketing, what should an agent do?
A Edit without checking
B Follow carrier correction rules
C Cancel every segment
D Ignore the mismatch
Answer: B. Follow carrier correction rules. Name corrections are subject to carrier procedures and ticket conditions, so check before changing the record.
Why should ticketing staff check the status of every requested segment?
A Set baggage weight
B Approve visas
C Confirm each service
D Choose hotel rooms
Answer: C. Confirm each service. A request is not the same as confirmation; each segment’s status must be reviewed.
Which data set usually identifies a traveler for border processing?
A Fare basis code
B EMD coupon
C Seat assignment
D Advance Passenger Information
Answer: D. Advance Passenger Information. API includes identity details such as a passenger’s name, date of birth, and nationality.
What helps an agent manage bookings needing follow-up?
A Reservation work queue
B Airport departure board
C Hotel rooming list
D Tour brochure
Answer: A. Reservation work queue. A queue helps staff track reservations that require action or review in the booking system.
After processing an exchange or refund, what should be retained?
A Unused seat map
B Old airport forecast
C Transaction records
D Marketing slogan
Answer: C. Transaction records. Keeping transaction records supports reconciliation and later service questions.
What does an availability display show before reservation?
A Issued ticket
B Available travel options
C Checked-in passenger
D Confirmed baggage
Answer: B. Available travel options. Availability displays help sellers review options offered by providers before a booking is made.
After changing travel dates, what should be recalculated?
A Fare and tax quote
B Rooming list
C Passport validity
D Seat assignment
Answer: A. Fare and tax quote. Changing dates can change availability and pricing, so the itinerary should be repriced before ticketing.